Shopping Guide

【Shipping & fees】

Products are delivered within 5-10 business days of an order. Shipments within Japan are subject to a flat 700 JPY shipping fee, and shipments overseas are subject to a flat 1,800 JPY shipping fee. Note that our partnered warehouse is closed on Saturdays, Sundays, and holidays, so shipments are not made during that time. If the customer is unavailable to receive a package and it is returned to us after exceeding the retention period, return shipping fees are borne by the customer and the order is canceled.

【Payment methods】

Credit card payment

We support payment by Visa, Mastercard, and American Express.

PayPal

Payments via JCB Card, UnionPay card, and direct bank account payment are available through PayPal.

Google Pay

Apple Pay

Applicable charges other than product price

Orders are subject to shipping fees and consumption tax (please refer to each product's page for the listed sale price)

【Refunds】

Defective products

In the event of returns or exchanges (including damage and staining) caused by a mistake by our company, please contact the inquiry desk by e-mail and return the item payable by cash on delivery (COD). We will immediately send you back a replacement product.

〈Inquiries〉

365lifetime@unityzero.com

10:00 AM-6:00 PM (closed on Saturdays, Sundays, holidays, year-end/New Year, summer holidays, and other company holidays)

* Japanese, English, and Chinese supported

* Please note that replacement products may already be sold out. In said case, we will immediately refund you the order amount.