FAQ

【I forgot my password. How can I reset it?】

Click "Log in" at the top of the site to proceed to the login screen, then select "Click here to reset your password" and configure a new password.

【I am not receiving e-mail from you.】

If you do not receive e-mail from us, it may have been caused by one of the below issues.

- Incorrect e-mail address

- Inclusion of multiple successive periods in the registered e-mail address

- Exceeding your inbox capacity

- Improper configuration of free e-mail and spam filtering (folder settings, etc.)

- Improper configuration of antivirus software

Please try the following steps to resolve the issue:

- Check whether you have configured your e-mail address correctly on your My Page.

- If you are using a free e-mail provider, check your spam folders.

- Check your device's domain filtering settings (make sure that you are able to receive e-mail from the @unityzero.com domain).

You can also contact support via the Inquiries page. Please provide the e-mail address you believe you registered with and the date of registration.

〈Operating office〉

- Hours of operation: weekdays from 10:00 AM to 6:00 PM

- Inquiry form (available 24 hours a day *Note that responses are made during regular business hours)

【Can I return products?】

We offer refunds and exchanges if we made a mistake with your order (such as damaged, stained, or incorrectly shipped products). However, please note that we do not offer refunds and exchanges for size changes or inadvertently placed orders. For details, please refer to our Refund Policy.

【How do I make payment?】

Please refer to our Usage Guide.

【How do you handle personal information?】

Please refer to our Privacy Policy.


【Changing registration details or withdrawing membership】

To terminate membership and withdraw from the service, first log in and then access your My Page. Access the Registration Information section of your My Page, and click the "Withdrawal Request" link at the bottom of the page to navigate to a form and complete withdrawal procedures. To make changes, update the form with the details you wish to change and click the Save Changes button to complete the process.


【Recommended system specifications】

We recommend the following system for best use of this site.

Using an OS or browser that is no longer supported can expose you to security risks.

If you are not currently using a system that meets our recommendations, please consider updating to our recommended configuration.

Desktop: Internet Explorer 11.0, Firefox 58.0, Chrome 62.0, Safari 11.0 (MacOS X), Microsoft Edge

Smartphone: iPhone 6 or later; OS: iOS 8.0 or later; browser: Safari

Android smartphone OS: Android 4.4 or later; default browser